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Privacy Policy

Last updated: December 21, 2025 • Version: 1.0

Introduction

Everkeep is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you join our pilot waitlist and use our platform.

This policy is prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Personal Information We Collect

Waitlist Information

When you join our pilot waitlist, we collect:

  • Email address (required)
  • Timestamp of signup
  • Source of signup (e.g., coming soon page)
  • IP address (for security and abuse prevention only)

Future Platform Use (Post-Launch)

When you use the Everkeep platform after launch, we may collect:

  • Account information (name, contact details)
  • Strata scheme information (scheme name, lot number, role)
  • Payment information (via Stripe - see section 5)
  • Usage data (login history, feature usage)
  • Communications (support requests, messages)

2. How We Collect Information

We collect personal information:

  • Directly from you when you submit our waitlist form
  • Automatically through your browser when you visit our website
  • From third-party services you authorize (post-launch)

3. Why We Collect and Use Information

We collect and use personal information for the following purposes:

  • Waitlist management: To contact you about the pilot launch and onboarding
  • Product updates: To send a waitlist confirmation and notify you when the pilot launches
  • Service delivery: To provide access to the Everkeep platform (post-launch)
  • Compliance: To meet legal and regulatory obligations
  • Improvement: To improve our services and user experience

4. How We Disclose Information

We may disclose your personal information to:

  • Service providers: Third parties who help us deliver services (see section 5)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties for marketing purposes.

5. Overseas Disclosure of Personal Information

Primary scheme data is hosted in Australia (Google Cloud australia-southeast1 region). However, some service providers process limited personal information overseas:

Current Service Providers

ProviderPurposeData CategoriesProcessing Location
Google Cloud PlatformInfrastructure hostingAll application data
Australia
SendGrid (Twilio)Email delivery and contact storageEmail addresses, message content
United States

Planned Service Providers (Post-Launch)

ProviderPurposeData CategoriesProcessing Location
StripePayment processingPayment details, billing information
United States
TwilioSMS notificationsPhone numbers, message content
United States

When we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles. For full details, see our Data Hosting & Subprocessors page.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encrypted data transmission (TLS/SSL)
  • Access controls and authentication
  • Regular security assessments
  • Audit logging and monitoring

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Waitlist data: Until you unsubscribe or the pilot program concludes
  • Account data: While your account is active and for a period afterward to meet legal obligations
  • Financial records: In accordance with Australian tax and accounting requirements (typically 7 years)

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complain: Lodge a complaint about how we handle your information

For privacy requests (access/correction/deletion): legal@everkeep.tech

For general enquiries: info@everkeep.tech

9. Complaints and Disputes

If you have concerns about how we handle your personal information:

  1. Contact us at legal@everkeep.tech
  2. We will acknowledge your complaint within 7 days
  3. We will investigate and respond within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our privacy practices:

General enquiries: info@everkeep.tech

Privacy requests/complaints: legal@everkeep.tech

Website: https://everkeep.tech

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